As an accounting firm, we have established a quality system to ensure that our work is carried out in accordance with the applicable laws and regulations.
Our complaints procedure is designed to allow individuals from inside and outside the organization to raise complaints about non-compliance with our quality system. We will take the appropriate measures in the event of a violation of our quality system.
If you have a complaint or comment about our services or about individuals involved, please share this with us. We will examine your complaint or comment and ensure an appropriate solution.
It is up to you whether you first discuss the complaint with one of our firm's partners or if you wish to submit a formal complaint directly. In the latter case, you can submit your complaint in the following ways:
By email to:
In writing to:
Maatschap Abma Diepenhorst Accountants
Stationsplein 45 A4.004
3013 AK Rotterdam
Please include the following information:
Company name, contact person, address, telephone number and email address
- Description of the complaint
When the complaint occurred (date)
- Whom the complaint is directed against
Proposed resolution of the complaint
We will respond as soon as possible. This may be to confirm receipt of your complaint or to handle your complaint immediately.